MINTOPIS Sales Policy

At MINTOPIS, we are committed to providing a seamless and satisfying shopping experience for all our customers. Please review our sales policies below to ensure clarity and transparency in your purchasing process:

1. Order Processing

  • All orders are processed within 1-2 business days of receiving payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Customers will receive an email confirmation with tracking information once the order is shipped.

2. Shipping

  • We offer both domestic and international shipping, with delivery times varying based on location.
  • Shipping fees are calculated at checkout and depend on the destination and shipping method selected.
  • Free shipping is available for orders over a specified amount, as indicated on our website.
  • MINTOPIS is not responsible for any delays caused by the shipping carrier or customs.

3. Returns & Exchanges

  • We accept returns and exchanges within 30 days of purchase, provided the helmet is in new, unused condition with all original packaging and tags intact.
  • Customers must contact our support team for a Return Authorization (RA) number before sending back any products.
  • Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon receipt.
  • Exchanges are processed as new orders, and shipping fees may apply.

4. Refund Policy

  • Refunds will be issued once the returned item is received and inspected. Refunds will be processed to the original payment method within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
  • If the returned product shows signs of use, wear, or damage, MINTOPIS reserves the right to refuse the refund.

5. Warranty

  • All helmets sold at MINTOPIS are covered by the manufacturer’s warranty. The warranty period and terms vary depending on the brand.
  • Warranty claims are subject to approval by the manufacturer, and customers must follow the specific guidelines provided with their product.

6. Payment Methods

  • We accept major credit cards, PayPal, and other secure payment methods.
  • All transactions are encrypted and secured for customer protection.
  • Payment must be made in full at the time of purchase.

7. Price Adjustments

  • Prices are subject to change without prior notice. In the event of a price drop after your purchase, MINTOPIS does not offer price adjustments or refunds for the difference.

8. Customs & Duties (International Orders)

  • For international orders, customs fees, import duties, and taxes are the responsibility of the customer. MINTOPIS is not liable for these additional charges.
  • Delays caused by customs clearance are beyond our control.

9. Customer Support

  • Our customer service team is available to assist with any questions, concerns, or issues related to your order. Please contact us via email or phone for support.

By purchasing from MINTOPIS, you agree to our sales policies. We are dedicated to providing high-quality helmets and ensuring customer satisfaction throughout your shopping experience.